By creating your account, you accept our General Terms and Conditions of Sale. ColisExpat receives your purchases in Europe and forwards them anywhere in the World. Our rates are very competitive:. Group your purchases together in a single parcel to save even more.
Ask for the repacking of your parcels so that they are less bulky. No Problem! I have them delivered to one of my transit addresses provided by ColisExpat. When I ask that my purchases be forwarded, I choose to group them in order to pay less A large package is cheaper to ship than two small. Your questions:. Who are we? The boxes are good and the right price per month, but I cancelled my subscription after the 1st box due to financial reasons.
They then took money out of my account on the 2nd month, so I just assumed I cancelled it too late, but then taking money out of my account on the third month - that was not acceptable! Unfortunately, you can't call someone to discuss this with you have to send messages and from the replies I am receiving, no one is fully reading my messages.
I tell them I have cancelled the subscription and that I only have two email addresses and neither has a subscription with them. I thought that finally I had gotten through to someone that understood, and they confirmed that my subscription was cancelled, yet did not offer a refund of the money they took as there was a box on it way. So I had to accept the box, but when it arrived the box was damaged as the can of drink that they had put in this month's subscription had burst and ruined all the products in the box.
I had to again message someone regarding this, and nearly a whole month later from them taking the money out of my account, I am still nowhere further! They keep asking for an order number, which I don't have as I cancelled my subscription.
They keep asking for other email addresses and other contact information but still can't find any information. To which I reply, it's because I cancelled the subscription!!!! Seriously why can't you call and talk to a human being! It takes them 24 hrs to reply to your message, you then have to reply back which takes them another 24 hrs to read and reply to you! So to date I still don't have my subscription money back, nor do I have a box as compensation as it's ruined by the burst can.
Gift subscription not delivered to recipient. Chat team cannot find the order, but the credit card bill is there! My bad review of this experience doesn't show on their website. That's extremely dishonest and makes me concerned whether the company actually has a lot of bad reviews. I am completely distraught trying to get help with Glossybox customer service and relations team. I ordered an advent calendar on 2nd Oct as a present for someone and I still have not received anything over 2 months later.
We are now well into December and the product has lost its value and meaning now. I have been back and forth with their agents who have not provided any help. My order has never arrived and is not sorted. I am disgusted and let down immensely as is the young girl I bought this as a gift for. I am being left out of pocket before Christmas and feel they have just stolen my hard earned money. I purchased a subscription to this company through a third party.
Initially, I really liked it. The boxes were cute, the products were fun, and it was a nice treat for myself. However, as times became more lean I had to trim my budget and this was the first to go. I wasn't so upset because the last box my fourth month was pretty underwhelming, mostly skincare testers and not relevant to answers I gave in my preferences survey. I cancelled via email, as is their policy, and their customer service rep acknowledged my request, saying they would delete my information and cancel the account.
Two weeks later I get charged. I cancelled with PayPal for the next month. It's a shame they burned this bridge, because even though I didn't love my last box, I would have picked the service back up when my finances were flush. Now I don't want to deal with them or give any more money. I wish I never signed up. I wanted to try it. The US Glossybox sells some outstanding goods which are hard to find on other online marketplaces.
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