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The 16 - 25 railcard is a great way to save a bit of money, once you're not able to buy child tickets, making those weekend getaways for a night out or going home that little bit easier. Do I qualify for a Railcard? You can also use it on First Class Advance tickets, and you can buy Weekend First Class Upgrades with discounted standard class tickets. You can also save on special offers available with your railcard, and our 2FOR1 entry offers at loads of UK attractions.
When can I use a Railcard? You can use your railcard at any time. How much is a Railcard? How do I apply for a Railcard? You can apply online or download an application form and apply at a staffed station with a passport-size photo of yourself and valid ID. How long does a Railcard take to arrive? You should allow five working days for your application to be processed and have your railcard posted to you. You can also pay for Special Delivery service if you would like your railcard to be delivered within two days.
Buy train tickets to any destination in Britain — no booking fee. Outbound journey departure station. The Railcard app is not compatible with Windows Phones. A: Your download code may have expired or been used on too many devices. Login to your account and request a new digital download code. You can only store your digital Railcard on a maximum of 2 devices, so you may need to remove your Railcard from an existing device to add it to a new one.
A: Don't worry, once your digital Railcard is on your phone, it will be available even when you have no mobile data or Wi-Fi. As long as your mobile device has connected to the internet at some point within the last 72 hours, your app will continue to show your Railcard. You will need an internet connection though to buy a new Railcard or add a Railcard to a new device. You could be asked to buy a single ticket for your journey, or be issued with a Penalty Fare.
If do you get caught out while travelling, you can make one claim a year to be refunded for any extra fare or penalty you incur.
For a list of train companies in Great Britain, and their details, click here. A: If you lose your device, you can easily add your Railcard to a new one. If your Railcard is already stored on two devices, follow the instructions to remove it from the lost phone to add it to a new one. A: When buying a Railcard, customers will have the choice receiving it in a physical format such as card or plastic , or in a digital format.
Customers will be able to start using their digital Railcards quicker as they don't need to be sent in the post. Digital Railcards can also be stored on up to two devices. A: You need a digital Railcard download code to add your Railcard to your app. You can find this code in the email we send after you complete your Railcard application. A: You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices through your "My Railcard" account.
A: If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you. During this period, your Railcard will no longer be valid for travel. If your Railcard has been blocked, you will need to contact our customer support team. A: We are aware that some customers aren't currently able to see their new digital Railcard within their apps and are instead getting a status of 'Expired'. We are looking to get this changed, but the simple reason this is happening, is this is because your existing Railcard still has validity left of it and your new digital Railcard hasn't yet started.
You will be able to use your existing Railcard right up until it expires and switches across to your new digital Railcard. We're looking at changing the messaging within the app to make this less confusing. Our apologies for any inconvenience. Can I buy a Railcard in advance of my 16th birthday? A: If you order online then yes, you can order one up to 14 days in advance of your 16th birthday.
Please note that you cannot buy Railcards in advance of your 16th birthday from rail stations. A: You can get a 3-year Railcard right up until the week before your 24th birthday. Please do not wait until the last day before your 24th birthday to apply. Whilst we will fulfil any completed orders we receive we regret that we will not be able to issue you with a 3-year Railcard if problems technical or otherwise prevent you from placing your order successfully.
By applying at least a few days in advance of your 24th birthday you will leave time for us to be able to help you if you have any difficulties with your application. What provision do you make for Open University students? A: Because the vast majority of Open University OU students do not attend an academic institution to study full time, they are not eligible for a Railcard.
However, OU students who are studying full time courses at the Open University campus in Milton Keynes are eligible as they physically attend the campus to undertake their courses. What Universities and colleges are able to endorse Railcard applications? A: Any place of study that is on the database of the Department for Education for England and Wales, or included in the Scottish Executive's list of all maintained and independent places of study, or that holds Highly Trusted Sponsor status from the UK Border Agency or is on the list of establishments accredited by the British Council.
Please click on this link to download the mature student application form. Are there any offers I can benefit from as a Railcard holder? Please go to www. I bought my Railcard from a rail station and all of the information on it has faded. A: Railcards issued at stations are printed on paper.
On rare occasions, the way that the surface of the Railcard interacts with the plastic in some ticket wallets destabilises the print and makes it fade. If this has happened to your Railcard you can take it into a staffed rail station and they will replace it free of charge. Most stations will be able to check the validity of the Railcards by running it through the ticket—issuing machine to check when it was originally issued.
I want use the online system to renew the Railcard I bought last year at a station. A: The stamped receipt that you were given at time of purchase should have both your Railcard expiry date and Railcard number. If you no longer have your stamped receipt, there is a good chance that we might have your details on our Marketing database if you have registered to receive updates from us. In this case we might be able to find the details you need if you contact us on by either calling our Marketing Team on or emailing us at enquiry atoc.
To apply for a replacement Railcard, please login to your "My Railcard" account and follow the instructions on screen. A: If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will give you a free replacement.
To replace a stolen Railcard you bought online, please login to your "My Railcard" account and follow the "replace stolen card" process, you will need to quote your crime reference number. You can also call our Helpline on You will then be issued with a complimentary Railcard. Remember that you will also need to provide a new photo if you need to replace your stolen Railcard Photocard at a station.
What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare? A: If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.
Each train company will have their own process for doing this. You will need to provide proof of your Railcard and either the original and additional tickets that you have purchased, or if you have not yet paid, details of the notice to pay or notice of Penalty Fare. Do I need to prove my eligibilty again if I am applying online?
A: Not if you already hold a Railcard that was issued by our online service and you are between 16 and 25 years of age. If your current Railcard was issued at a rail station then you will need to give either a passport or driving licence number.
You can do this by setting up an account by registering online and then following steps to link your station Railcard with the account. A: It is not currently possible to renew a Railcard which was not previously purchased online. However, if you have an existing Railcard you can can purchase a new Railcard online and select the date you wish this Railcard to begin from.
I am a mature student, can I buy or renew a Railcard online? You will, however, need to go to www. I am aged between 16 and 25 years old. I bought my current Railcard from the online service, it is about to expire, how do I renew it? A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it. Just log back into your account. You can renew your Railcard if it is due to expire before your 26th birthday.
You can just select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you. My current Railcard is due to expire just after my 26th birthday - can I renew it early?
You will not be able to renew a Railcard if its date of issue is after your 26th birthday unless you are a Mature Student. However, you can still buy another Railcard by setting up another account using an alternative address and making your purchase just before your 26th birthday. We will not be able to refund you for any over-lapping period of validity between the two Railcards. I am trying to register my station bought Railcard but it has faded and I cannot read the expiry date.
A: We're sorry to hear that your expiry date has faded from the face of your Railcard. If you have the stamped receipt from the time of purchase this will have the date. If you no longer have the stamped receipt please contact us for further assistance. A: There are important terms and conditions that you need to understand before you use your Railcard. Please click on the link to the Railcard terms and conditions to read these: Railcard terms and conditions.
Can I get a discount on Season tickets and period Travelcards with a Railcard? Can I laminate the paper Railcard I have bought from a station to protect it? Please do not laminate your Railcard. In most instances the heat of a laminating machine will turn the surface of your Railcard black, damaging it and making it illegible. Laminated Railcards cannot be accepted by rail staff as the lamination makes it difficult to validate that the Railcard has not been tampered with.
To protect your Railcard please keep it in a plastic ticket wallet which is available for free from any staffed station. A: Yes, providing that there are reservations available on the service on which you are travelling.
Many train companies will allow you to reserve a seat free of charge on longer distance journeys. Please check with the local ticket office staff before buying tickets. Can I travel on discounted tickets if my Railcard expires before I complete my journey? A: Discounted tickets are only valid if you are using them with a valid Railcard. If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets.
Can I use my Railcard in conjunction with Train Company special offers? It's best to ask at your local station for details of a specific offer, or call National Rail Enquiries on 48 49 Alternatively, you can visit www.
Special excursions and charters are also excluded. Can I use my Railcard to buy my ticket on the train rather than at a station? A: Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey.
If this is the case you can buy your discounted ticket from ontrain staff. Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.
They cannot be used for rail travel in either in Northern Ireland nor the Republic of Ireland. For more information on concessionary rail travel schemes in Northern Ireland please see www. A: You can use your Railcard on all franchised train operating companies that provide services within England, Scotland and Wales. Railcards do not give discounts on Eurostar services, Charter services, and Heritage Railways unless state otherwise. Will I receive the Railcard discount on any chargeable items I take on the train with me?
A: The Railcard discount does not cover charges on various articles or animals. For details about which items carry a charge, and details of the charges, please call National Rail Enquiries on 48 49 A: You can only buy online if you either want a Digital Railcard or if you are able to give a UK-delivery address for a plastic Railcard. Unfortunately we cannot send Railcards to non-UK addresses. Frequently Asked Questions. Most frequently asked questions Can I buy a Railcard at a rail station?
Can I use my Railcard at any time of day? How long do I have to wait for my Railcard to arrive? What do I do if my Railcard is lost or damaged? Can I buy a Railcard for another person? Provisional driving licences can be used to demonstrate your age to our online system. How do I buy my Railcard for the first time? How do I make a complaint? What methods of payment are accepted? Most frequently asked questions Can I have a plastic and digital version of my Railcard?
Can I renew to a digital Railcard? How can I buy a digital Railcard? How can I remove my Railcard from an existing device? How do I add a digital Railcard to my phone?
How do I unblock my Railcard? How quickly will I get my new digital Railcard? A: In most cases, you should get your Railcard instantly. Is my phone compatible for a digital Railcard?
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